Fortune 500 Insurance Carriers

AI-Powered Solution for Complex Workflows

Led strategy, researcha and design in creating an AI-powered summary tool for Fortune 500 insurance carriers, enabling examiners to synthesize months of claim data in seconds — dramatically reducing manual review time. I focused on building trust in machine-generated narratives in a high-stakes environment.

My Duties
Strategy
User Research
UX / UI Design
Platform
B2B SaaS
Product Team
Research + Lead Designer (Me)
Project Manager
Developers
Users
Insurance Claims Professionals
Fintech Mobile App Redesign

Overview

I led the end-to-end design of a zero-to-one AI solution for a disability insurance client. We were able to give time back to users by generating structured narratives. My focus was on designing for trust, compliance, and usability in a highly regulated, high-stakes environment.


Note: I’d love to show more of this work, but out of respect for the confidentiality of the company, my teammates, and the NDA in place, I’m unable to share full project visuals at this time. Everything shown here is based on publicly available information or original design interpretations created after the fact. If you’ve been granted access, I’m happy to walk through what can be shared and answer any questions.

View Case Study

View Articles → Medium

Phone preview of design work
Dribbble UX - Kendall Johnson Design Portfolio
Dribbble Web Designer - Kendall Johnson Design Portfolio
Medium Article from Product Designer Kendall Johnson in Design Portfolio

Let's Connect

Whether you're exploring collaboration opportunities or want to talk shop about design, AI, or product strategy— feel free to reach out!

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